ABSTRACT
This study explores the relative importance of epistemic value, value for money and perceived safety in visitors’ evaluation of a foreign destination. Based on a sample of 248 international tourists who visited Zanzibar between July 2021 and January 2022, the study shows that the three factors are significantly associated with overall satisfaction, subsequently affecting the visitor’s willingness to recommend the destination. However, perceived safety and epistemic value also directly affect the willingness to recommend. Regarding importance, epistemic value is the most important antecedent of the willingness to recommend, while the value for money is the least important. The results imply that as destinations strive to attract international visitors following the pandemic, their marketing communications should emphasize epistemic value, overall satisfaction, and safety. © 2022 Informa UK Limited, trading as Taylor & Francis Group.
ABSTRACT
Engineer-to-order (ETO) manufacturers operate in an increasingly volatile, uncertain, and complex business environment, which has added more complexity to their already complex supply chain operations. As they navigate the ramifications of the COVID-19 pandemic, they need knowledge-based guidance on selecting and implementing approaches to increasing resilience. Based on a clinical management design, this study develops a systematic approach for a case firm that recently transitioned from single sourcing to multi-sourcing. The goal is to strike a balance between the total cost of acquisition and supply chain resilience. The study reveals that effective implementation of multi-sourcing in ETO production requires involving the purchasing and supply function (PSF) right from the design stages. Besides, it is essential to deploy a cloud-based procurement system that facilitates interactions between PSF and the suppliers, as well as other critical organisational functions involved in an ETO project. © 2021, IFIP International Federation for Information Processing.